Frequently Asked Questions

Everything you need to know about Styra products, shipping, returns, and more. Can't find your answer? Email us at styra.shop1@gmail.com or call +91 7977507031.

Ordering & Payment

What payment methods do you accept?

Styra accepts all major payment methods across India for a seamless checkout experience. This includes all credit and debit cards (Visa, Mastercard, RuPay, American Express), UPI apps such as Google Pay, PhonePe, Paytm, and BHIM, net banking across 50+ Indian banks, and major digital wallets including Paytm Wallet, Amazon Pay, and Mobikwik. All payments are processed through a PCI-DSS compliant payment gateway with 256-bit SSL encryption, ensuring your financial data is completely secure. Styra does not store your card details on its servers at any point. EMI options are available on qualifying credit cards at checkout, allowing you to split larger purchases into monthly instalments. You will receive an order confirmation email within minutes of a successful payment. If your payment fails or an amount is deducted without an order confirmation, email styra.shop1@gmail.com with your UTR or transaction reference number for immediate resolution.

Is it safe to pay on styra.shop?

Yes — styra.shop is fully secured with HTTPS and SSL encryption across every page, ensuring all data transmitted between your browser and our servers is protected from interception. Our payment gateway is PCI-DSS (Payment Card Industry Data Security Standard) compliant, meeting the highest international standards for secure online payment processing. Styra does not store card numbers, CVV codes, or full payment details on our servers at any point. Every transaction is processed through a tokenised, encrypted payment environment managed by our payment partner. You can verify site security by checking the padlock icon in your browser address bar — it should always show a locked padlock alongside styra.shop. Our SSL certificate is issued by a trusted Certificate Authority and is continuously renewed. In the unlikely event you suspect unauthorised activity after shopping with us, contact styra.shop1@gmail.com immediately and we will assist you with investigation and resolution.

Do you offer Cash on Delivery (COD)?

Yes — Cash on Delivery is available on select orders and pin codes across India. The COD option will appear automatically at checkout if it is available for your specific delivery pin code. COD availability depends on your delivery location, order value, and courier partner coverage at that pin code. For most metro cities and major Tier 1 cities, COD is widely available. Some remote or Tier 3 pin codes may not support COD due to courier network limitations, in which case only prepaid payment options will appear at checkout. There is no additional charge for choosing COD. Please ensure someone is available at the delivery address to accept and pay for the order when the courier arrives. If a COD delivery attempt is missed, the courier will typically attempt redelivery once before returning the package. For COD-related queries, email styra.shop1@gmail.com with your order number.

Can I cancel my order?

Orders can be cancelled within 12 hours of placement by emailing styra.shop1@gmail.com with your order number and the subject line 'Order Cancellation Request'. Once the 12-hour window has passed, your order will have entered the dispatch pipeline and cancellation is no longer possible. This policy exists because Styra processes and dispatches orders rapidly to maintain fast delivery timelines. If a cancellation request arrives after dispatch, you will need to accept the delivery and then contact us within 48 hours if the product does not meet your expectations, at which point a replacement can be initiated for damaged or defective items. For prepaid orders successfully cancelled within 12 hours, refunds are processed within 5–7 business days back to the original payment method. COD orders that are cancelled incur no charge. Please review your shipping address, product selection, and quantity carefully before completing checkout to avoid the need to cancel.

Shipping & Delivery

Do you offer free shipping?

Yes — Styra offers completely free shipping on all orders across India, with no minimum order value, no exceptions, and no hidden delivery charges. Whether you are ordering a single compact planter pot or a full gifting hamper set, the shipping cost to your door is always zero. This applies to all serviceable pin codes across the country, including major metros like Mumbai, Delhi, Bangalore, Hyderabad, and Pune, as well as Tier 2 and Tier 3 cities like Jaipur, Surat, Indore, Kochi, and Bhubaneswar, and smaller towns across all 28 states. Styra partners with reliable courier services including Delhivery and Shiprocket to ensure safe, prompt delivery. All shipments are fully tracked. You receive a real-time tracking link via SMS and email the moment your order is dispatched. Free shipping is Styra’s standard policy — always, on every order.

How long does delivery take?

Orders are dispatched within 1–2 business days of placement. Delivery timelines after dispatch vary by location:

Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Pune, Chennai, Kolkata): 3–5 business days
Tier 2 & Tier 3 cities (Jaipur, Ahmedabad, Lucknow, Bhopal, Kochi, Vadodara, and similar): 5–7 business days
Remote areas, hill stations, northeastern states: 7–10 business days

All timelines are business day estimates and exclude public holidays. Styra ships with reliable courier partners who provide real-time tracking. You will receive an SMS and email with your tracking number and courier link immediately upon dispatch. If your order has not arrived within the estimated window, email styra.shop1@gmail.com with your order number and we will coordinate with the courier directly to resolve the delay.

Do you ship to all cities in India?

Yes — Styra ships pan-India to all serviceable pin codes through our courier partner network. This covers all major metros including Mumbai, Delhi, Bangalore, Hyderabad, Pune, Chennai, Kolkata, Jaipur, Ahmedabad, Surat, Lucknow, Bhopal, Chandigarh, and thousands of cities and towns across all 28 states and 8 union territories of India. Some remote or rural pin codes may occasionally be unserviceable due to courier network limitations — in these cases, the checkout page will indicate non-serviceability at the time of order. If your pin code is not covered, you may try an alternative nearby address. Styra is continuously expanding delivery coverage as courier networks grow. For bulk or corporate orders to remote locations not currently serviceable, contact styra.shop1@gmail.com and we will explore custom logistics solutions. All orders ship with full tracking and delivery is always free of charge.

Do you ship internationally?

Currently, Styra ships exclusively within India and does not offer international shipping. This is a deliberate decision made to ensure quality control over the delivery experience — Styra products require reliable tracking and handling standards that we can currently guarantee only within India’s domestic courier network. International shipping involves customs duties, import taxes, and logistics complexities that vary significantly by destination country, and we are not yet able to provide a reliable end-to-end experience for international customers. We are actively evaluating international shipping partnerships and hope to extend delivery to countries with large Indian diaspora communities — including the UAE, UK, USA, Canada, and Australia — in the future. Follow Styra on Instagram at @the_styra or subscribe to our updates at styra.shop to be notified when international shipping becomes available.

How do I track my order?

Once your order is dispatched from our warehouse, you will receive an automated SMS and email containing your unique courier tracking number and a direct link to track your shipment in real time. Tracking updates are provided as your package moves through dispatch, transit hub, and out-for-delivery stages. You can also check your order status by logging into your Styra account and viewing 'My Orders'. If you checked out as a guest, tracking is available only via the SMS and email sent to your contact details at checkout. Tracking typically activates within 12–24 hours of dispatch — if the link is not yet active, try again the following morning. During peak periods such as Diwali or major sale events, tracking activation may take up to 48 hours. If you have not received tracking details 48 hours after placing your order, email styra.shop1@gmail.com with your order number and we will investigate.

Can I change my delivery address after placing an order?

Address changes can be accommodated within 12 hours of placing your order, before it has been dispatched. To request a change, email styra.shop1@gmail.com immediately with the subject line 'Address Change Request', your order number, and the full correct delivery address including pin code. Our team will confirm whether the change can be applied before dispatch. Once an order has been dispatched and a tracking number assigned, address changes cannot be processed through our system — any subsequent changes would need to be coordinated directly with the courier, which Styra cannot guarantee. To avoid delivery issues, please double-check your shipping address carefully before completing checkout, particularly the pin code, building or flat number, and city name. An incorrect pin code is the most common cause of delivery delays. If an order is returned due to an incorrect address, reshipment may incur an additional delivery charge.

Products & Materials

What are Styra products made from?

All Styra decorative pieces are crafted from premium food-safe polymer — a lightweight, shatterproof composite material that precisely replicates the aesthetic finish of ceramic and glass without the fragility or weight. The polymer used in Styra products is non-toxic, humidity-resistant, and completely safe for everyday home environments across India. Unlike traditional ceramics that can crack in monsoon humidity or during cold winters in northern India, polymer maintains its shape and surface finish year-round in all Indian climatic conditions. Each piece undergoes a multi-step moulding and finishing process to achieve the smooth, gloss-like surface that makes Styra products indistinguishable from ceramic at first glance. Styra’s eco-friendly packaging is made from cornstarch and sugarcane waste — biodegradable alternatives to conventional plastic foam. All products are manufactured responsibly with minimal material waste. This combination of material durability, aesthetic quality, and sustainable packaging makes Styra a genuinely differentiated home decor choice for modern Indian homes.

Are Styra products shatterproof?

Yes — every Styra piece is engineered from shatterproof polymer that will not break, crack, or shatter even when dropped from typical shelf heights onto hard marble, tile, or wooden floors. This is a fundamental design decision Styra made from the outset, driven by real consumer feedback: a significant share of home decor returns in India are caused by transit or in-home breakage of fragile ceramic and glass pieces. Styra’s polymer formulation absorbs impact rather than fracturing — a dropped vase bounces rather than shatters. This makes Styra products genuinely safe for family homes with young children, active pets, and high-traffic living spaces. The shatterproof property also dramatically reduces shipping damage, meaning Styra products arrive intact even after long-distance courier journeys to remote parts of India. Unlike ceramic or glass alternatives, Styra products never require special display precautions, careful packing during moves, or anxiety about accidental knocks. Simply display and enjoy.

Are Styra products safe for children and pets?

Yes — all Styra decorative pieces are manufactured from food-safe, non-toxic polymer containing no harmful chemicals, lead, BPA, or phthalates. The material is completely safe for display in family homes with young children and pets. Unlike ceramic or glass décor, Styra pieces will not shatter into sharp fragments if knocked off a surface — they bounce rather than break, eliminating the primary injury risk associated with traditional home décor. The polymer is also non-allergenic and safe for homes with cats and dogs. As a general precaution, small accessories such as compact pen holders, mini figurines, or desk organisers under 15cm in height should be kept out of reach of infants and toddlers under three years of age, as small detachable decorative elements could pose a choking hazard if intentionally handled. Larger items — vases, planters, table lamps, and statement pieces — are safe for display throughout all areas of a family home.

How do I clean Styra products?

Styra products are designed for easy, low-maintenance care. For regular cleaning, simply wipe the surface with a soft dry microfibre cloth to remove dust and light residue — this is sufficient for most everyday maintenance. For more thorough cleaning, a slightly damp cloth with plain water works well on all Styra surfaces. Avoid abrasive cleaning pads, steel wool, or harsh chemical cleaners such as bleach, acetone, or solvent-based products, as these can scratch or permanently dull the polymer surface finish. For table lamps, ensure the product is switched off and cooled before cleaning, and never submerge the electrical components in water. For vases used with fresh flowers and water, empty the interior fully after each use, rinse with clean water, and air-dry completely before storing or refilling, to prevent mineral deposits and staining from hard water. Polymer is naturally resistant to household dust, humidity, and light moisture, making Styra pieces far easier to maintain than porous ceramic alternatives.

Do your table lamps come with bulbs?

No — Styra table lamps do not include bulbs in the box. All lamps use a standard E27 screw-base bulb holder, which is the most widely used bulb format in India and is readily available at any electrical shop, hardware store, and online on Amazon or Flipkart at prices ranging from ₹80 to ₹300. Styra recommends 4–10 watt warm white LED bulbs with a colour temperature of 2700K for the most atmospheric, shadow-rich lighting effect from our geometric and sculptural designs. Warm white light enhances the contours and cutout patterns of Kumiko, Honeycomb, and Hex lamp models significantly better than cool white or daylight bulbs. The ideal wattage depends on use case — 4W for bedside ambience, 7–10W for a statement piece in a living room or home office. Ensure the bulb wattage does not exceed 15W to protect the lamp fitting. All Styra lamp models are compatible with any standard E27 LED bulb.

What voltage are Styra lamps compatible with?

All Styra table lamps are fully compatible with India’s standard 220–240V AC power supply at 50Hz — the same electrical specification used in all Indian homes, offices, and commercial spaces. No voltage converters, adapters, or stabilisers are required to use Styra lamps anywhere across India. The lamps use a standard E27 bulb holder and a two-pin Indian power plug (Type D), which fits all standard Indian wall sockets without any adaptor. Styra lamps are not designed for use with 110V power supplies used in North America and some other countries — international buyers would require a voltage step-up converter if using outside India. All Styra electrical components comply with Indian electrical safety standards. The lamp power cord is approximately 1.5 metres in length, suitable for standard bedside table or desk placement. For rooms requiring a longer reach, a standard Indian extension cord can be used safely without issue.

Are your vases meant for real flowers or artificial ones?

Both — Styra vases are fully functional for fresh flower arrangements with water, dried flower arrangements without water, and artificial stem displays. For fresh flowers, the interior of all Styra vases is smooth, water-resistant, and easy to clean. Simply fill with water, arrange your flowers, and enjoy. When changing arrangements, empty the vase fully, rinse the interior with clean water, and air-dry completely before refilling to prevent mineral deposits and staining from hard water. For dried flowers, pampas grass, or preserved botanical arrangements, no water is needed — the vase serves purely as a sculptural holder, especially popular for Japandi and minimalist styling that suits several of Styra’s design collections. For artificial stems and silk flowers, Styra vases work as a decorative base with a small amount of clear floral foam to anchor stems securely if needed. All three use cases are equally well supported by Styra’s polymer construction.

Returns & Replacement

What is your return and replacement policy?

Styra has a customer-first replacement policy for products that arrive damaged, defective, or significantly different from what was displayed on the website. If your product arrives with a manufacturing defect, packaging damage, broken components, or is demonstrably different from the product page images, you are eligible for a free replacement at no additional cost. To initiate a claim, contact Styra within 48 hours of delivery by emailing styra.shop1@gmail.com with your order number, a description of the issue, and clear photographs or a short video showing the damage or defect. Claims raised more than 48 hours after confirmed delivery may not be accepted. Once a valid claim is verified by our team, a replacement unit is dispatched within 2–3 business days. Styra does not currently offer refunds or returns for change-of-mind purchases — only replacement for damaged or defective items. Visit our Replacement Policy page for the complete terms and conditions.

What do I do if my product arrives damaged?

If your Styra product arrives damaged, act quickly — you must raise a claim within 48 hours of delivery. Before fully unpacking, photograph or video the outer packaging to document external transit damage. Then open the package and photograph the damaged product clearly from multiple angles, showing the affected area. Email these photos or videos to styra.shop1@gmail.com along with your order number, full name, and a brief description of the damage — for example, 'vase cracked at the base' or 'lamp shade arrived with a deep scratch on the surface'. Our customer support team reviews claims within 24 business hours and, once verified, arranges a free replacement shipment within 2–3 business days. In most cases you do not need to return the damaged product. Claims must be raised within 48 hours of the delivery timestamp on your tracking link — claims raised after this window may not be eligible. For urgent cases, call +91 7977507031 directly.

Gifting & Corporate Orders

Do you offer gift wrapping?

Yes — Styra offers premium gift wrapping for select products and gifting hampers. For individual products, the gift wrap option appears on the product page or at checkout before completing your order. Styra’s gifting hampers, available in the Gifting Hampers collection, are already packaged in premium presentation packaging designed for gifting straight out of the box — no additional wrap needed. For occasions such as Diwali, housewarmings, baby showers, and corporate gifting events, the hampers include coordinated ribbon packaging with a protective inner lining. A personalised greeting card message can be added at checkout. For bespoke corporate gifting orders — including custom branded packaging with your company logo, brand notes, and bulk quantities — contact styra.shop1@gmail.com with your requirements. Custom branding requires a minimum order quantity and a lead time of 5–10 business days depending on volume. We have supplied bespoke gifting packages for several Indian corporates, startups, and event teams.

Do you offer bulk or corporate orders?

Yes — Styra specialises in corporate and bulk gifting packages for companies, organisations, and large-scale events across India. Corporate gifting is one of Styra’s strongest verticals, with particular demand during Diwali, client appreciation initiatives, new employee onboarding kits, conference merchandise, and festive hamper campaigns. Our corporate offering includes custom packaging with your company branding, personalised greeting cards or branded notes, volume pricing for orders of 10 units or more, and coordinated multi-location delivery logistics. We have supplied Diwali gifting hampers, designer desk decor sets, and fully branded packaging to Indian startups, mid-sized companies, and large enterprises. Minimum order quantities and pricing vary by product selection, customisation requirements, and delivery timeline. To receive a corporate quote, email styra.shop1@gmail.com with your company name, estimated quantity, occasion, delivery date required, and product preferences. We respond with a detailed quote within 24 business hours.

Store & Support

Do you have a physical store?

Styra is currently an online-only brand — there is no physical retail store, showroom, or distribution point open to the public. All Styra products are available exclusively at styra.shop, with free shipping to your door across India. Operating online-only is an intentional business decision: it allows Styra to maintain significantly lower prices than physical retail channels, which add 40–60% in retailer margin and real estate costs to the final price. It also allows Styra to invest more in product design and quality control, and reach customers in every city and town across India — including markets that physical retail chains do not serve. You can view high-resolution product images, detailed specifications, and verified customer reviews on each product page to make a confident purchase. If you’d like to experience Styra’s material quality before committing to larger purchases, our planter pots starting at ₹499 are a great low-risk introduction.

How can I contact Styra customer support?

Styra’s customer support team is available Monday through Saturday, 10am to 6pm IST, via multiple contact channels. For order queries, shipment tracking, replacement requests, and general questions, email styra.shop1@gmail.com — we aim to respond to all emails within 24 business hours. For urgent or time-sensitive matters such as delivery issues or damaged goods, call or WhatsApp +91 7977507031 during business hours for a faster response. You can also reach us via Instagram DM at @the_styra — our social team monitors messages daily. For corporate gifting enquiries, email is preferred as it allows you to share order details, quantities, and specifications clearly. When contacting support, please have your order number ready — it significantly speeds up resolution. We take customer satisfaction seriously and aim to resolve all issues within 24–48 business hours.